Instructions for the Grandstream HT502

Instructions for the Grandstream HT502

• Note: At this time, there should not be an Ethernet cable connected to the WAN port of the Grandstream.

You should reset the device to the default factory configuration. To reset the device to the default factory configuration:

Press and hold the reset button located on the back of the HT 502.

Now, connect an Ethernet cable from the computer to the LAN port on the Grandstream and power on the device.

Open up a web browser and navigate to http://192.168.2.1 and log into the device.

Enter your password for the device. If you reset your device to factory defaults, the password is 123.

Grandstream HT502 Setup / Disable Provisioning

Grandstream HT502 Setup

Disable the :  Provisioning in the Grandstream HT502 GUI

Problem ::  The Grandstream HT502 does not work.  I can not access the Grandstream HT502.   The password for the Grandstream HT502 I set does not work.


Solution ::

Disable the Provisioning to prevent the Grandstream HT502 from downloading a default configuration automatically the moment the device is connected to the Internet.   Why disable Provisioning

What is Provisioning
- Provisioning is a factory configuration setup in the devices automatically downloaded from a Service Provide. 

- Provisioning is "Call Home"  the device downloads a default config automatically.

- to prevent Provisioning and prevent the factory configuration auto download from changing a configuration set by you.   Simply the instructions below is to remove a URL of the provisioning address.

Grandstream HT502 Setting for Freephoneline

Before you start configuring the adapter, make sure you have the following settings for your SIP account:

- SIP Server address (sometimes called SIP Proxy)
- SIP User ID (in most cases this is the phone number)
- The password for the SIP account
To obtain these settings, you must contact Freephoneline and ask for your configuration file. There's a one time charge for this, currently $50 CAD + tax. They will send you a Word document with the settings.